Refund policy

Thank you for shopping with us! We take utmost care in delivering your order safely. In case of any issues, we offer a fair and simple resolution policy to support you.

✅ Return & Exchange Eligibility

  • Time Limit: Return/exchange requests must be raised within 5 days of receiving the order.

  • Proof Required: You must share clear images or videos (preferably during unboxing) as evidence of the issue.

  • Eligible for Exchange: Only broken or damaged items are eligible for exchange.

  • No Return Pickup: You can keep the damaged item — we do not ask for returns.

  • One-Time Exchange: Only one replacement will be sent per damaged item.

  • Partial Refund Offered: In addition to the exchange, a partial refund will be issued to compensate for the inconvenience.

❌ Not Eligible for Exchange or Refund

  • Requests made after 5 days of delivery.

  • No valid photo/video proof of damage.

  • Items damaged due to misuse, drops, or mishandling by the customer.

  • Requests for exchanges or refunds for non-damaged items or change of mind.

📩 How to Request an Exchange + Partial Refund

  1. Contact us via [Murtikarshop@gmail.com or @murtikarshop on Insta] with:

    • Your Order ID

    • Photos/videos showing the damaged item clearly

    • Date of delivery and brief description of the issue

  2. Our team will verify and respond within 24–48 hours.

  3. If approved:

    • A free replacement will be shipped within 3–5 working days

    • A small partial refund will be issued to your original payment method or UPI for the inconvenience

📝 Important Notes

  • Always try to record a full unboxing video — it helps in faster approvals.

  • This policy is designed to ensure genuine customer satisfaction while preventing misuse.